Refund & Returns Policy

Last updated: January 2026

Thank you for shopping at PatinaBrass (patinabrass.com). If you’re not 100% satisfied with your purchase, we’re here to help.

Returns

• You have 30 days from the delivery date to request a return.
• Items must be unused, in original condition, and returned with original packaging intact.

Refunds

• Once we receive and inspect your return, we’ll email you with an update.
• If approved, refunds are issued within 7–10 business days to the original payment method (timing may vary depending on your bank or payment provider).

Non-Returnable Items

• Custom-made, made-to-order, or personalized items may not be eligible for return unless they arrive defective or damaged.

Return Shipping

• Return shipping costs are the customer’s responsibility unless the item arrived damaged/defective or we made an error with your order.

How to Start a Return

Email support@patinabrass.com with:

• Your order number
• The reason for the return
• Photos (required if the item is damaged or defective)