Shipping Policy

Last updated: January 2026

At PatinaBrass (patinabrass.com), every piece is handcrafted and carefully prepared for safe delivery. Please review the details below before placing an order.

1) Processing & Production Time

Most orders are processed within 1–7 business days (excluding weekends and holidays). Because our products are made by hand from raw brass, certain finishes may require additional time to dry/cure naturally. In some cases, this may add 1–2 extra business days. This step is essential to ensure the final finish is stable, clean, and ready for safe packaging.

2) Shipping Transit Times (International)

Transit times vary by destination and local customs processing. Typical delivery windows are:

International: 7–20 business days

Please note: transit time begins after your order has been fulfilled and shipped.

3) Tracking & Delivery Updates

Tracking is provided for all shipments. Once your order ships, you will receive an email with:

Your tracking number
Carrier details
Estimated delivery updates (when available)

If you don’t see the email, please check your spam/junk folder.

4) Customs, Duties & Carrier Delays

International shipments may be subject to customs inspections, import duties, taxes, or fees depending on your country’s regulations. These charges are determined by local authorities and are typically the buyer’s responsibility.

While we do our best to ship quickly and provide accurate timelines, delivery can sometimes be delayed due to:

Carrier network disruptions
Weather events
Customs processing or inspections

PatinaBrass is not responsible for delays caused by carriers or customs.

5) Lost, Missing, or Damaged Packages

We package each order carefully, but if something goes wrong in transit, we will help you resolve it as quickly as possible.

Please contact us at support@patinabrass.com within 7 days of delivery if:

Your order arrives damaged
Your package is missing (marked delivered but not received)
Tracking shows no movement for an extended period

To help us assist you faster, include:

Your order number
Clear photos of the item and packaging (if damaged)
Any relevant tracking details